Precision Garage Door of Kansas City

Has Received 26 Reviews in:

The Overland Park Area

Average Rating: 4.73


Garage Door Opener Repair

07/10/2017

Prairie Village, KS

Review:

Technician was prompt, polite and fixed my door so it will now open and close with the remote.

Beverly Rehkop


Response:

Beverly Rehkop, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Remotes / Keypad

Garage Door Opener Install

06/22/2017

Overland Park, KS

Review:

Very pleased with courteous workmen and the quality of completed work.

Andrena Keesee


Response:

Andrena Keesee, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Cables

Garage Door Repair

03/23/2017

Overland Park, KS

Review:

$45 for a universal remote? $15 environmental fee ? Gross overcharge for punching two buttons. I will, and you should as well, look elsewhere for garage door repair. A racket describes correctly this company.

Mark Ptasnik


Response:

Mark - Thank you for reviewing our recent service on your daughters home. When our technician arrived, we found that you had disassembled the garage door operator to the right door (Very Old Genie Screw-drive without Safety Eyes) on your own in an attempt to program a remote to the system. You had also purchased a universal remote that was not compatible to the system. Through research on site, we discovered that Genie was no longer supplying parts for this operator and none of the current remotes, offered by Precision Door or sold by Genie or their Authorized Dealers, would work with the system. We explained that the system was old, did not have safety eyes and that the operator although functioning was not safe. The springs were too heavy, the rollers were old and bearings were blown out as well. The Pulleys were plastic and mismatched and the door was in desperate need of either replacement or overhaul. You mentioned that as long as it functioned, you was fine with the door in its present condition. We offered a replacement opener (Raynor Pilot II) for $325.00 with $150.00 dollars for the install and also offered to waive the trip charge if purchased. After checking with your daughter service was refused on the right door. We inspected the left door and found it to be in similar condition as the right, with the exception of the springs, which were mismatched. The opener, (Craftsman ½ Horsepower Belt-drive) was in fairly good condition. There was an issue where the car remote was not working for some reason. We explained that we could see if we could program and felt that we could as the keypad was functioning. We further explained that to do this would require us to charge ½ hour of labor along with the trip charge and environmental fee. We also mentioned that we would teach you how to program the remote so that you could program another remote that was not at the residence, so you would not have to pay for another trip charge for us to come back. At that time, you agreed to that solution and we completed the work and taught you as well. When it came time to pay for our services, you mentioned that you were told by the call center that our service call fee would be $20. Upon checking the notes related to the call we clarified to him that this was if you purchased parts. We explained that if he purchased a universal remote for the left door operator at a cost of $48.00 we would program it to the system, you would save the $20.00 and we would include the programming of the other remote and not charge the ½ hour labor ($45.00) as it was included in the purchase of the remote, thus providing a savings of $17.00. It was then that you had questions about why we bill certain ways. We explained that we not only programmed the remote for the left door, taught you how to do it in the future yourself and we also spent considerable time researching for a way to program the remote you purchased previously for the Genie Operator on the right door. Additionally, we attempted to correct issues that were created by disassembling the left door operator cover and housing. At the time, you understood and thanked us for coming up with the savings in regard to the additional remote. We regret that you feel otherwise now. We strive for 100% customer satisfaction and appreciate your business.

The Precision Team


Comment:

Understood one door could not be repaired because of the age of system and the lack of Safety eyes. The other simply needed a reset, which, as stated, was demonstrated. Cost for these two simple statements to me is excessive. Yes, I did agree to environmental, but why? $15 for showing up? Could I deny payment of the fee? $45 for labor should be part of the initial service fee. Bill should be $50 for service and $25 for the remote or $75. The rest is overkill and thus resulted in the rating and comments.

Mark Ptasnik

Service Provided:

Garage Door Repair

Product:

Remotes / Keypad

Garage Door Repair

03/08/2017

Overland Park, KS

Review:

Matin and Charles did a great job fixing our garage doors. They were very courteous and professional when working here. The doors work so much better after the repairs.

Bill Barlow


Response:

Bill Barlow, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Opener Repair

03/02/2017

Overland Park, KS

Review:

Wow! What amazing service. I was fortunate to call when a tech was not far away. They were here in 20 minutes. The men were very professional, in good spirits and very informed. I have an old opener that the cog broke off of. I could have replaced just the cog or the whole thing. After a good conversation with the gentleman, we agreed together the best course of action...install a new one. What I liked is that he asked questions about the amount of time I planned to spend living here, what my needs are as far as use of the garage, etc. He helped to me make an informed decision. Not to mention, they guys had a great sense of humor and helped identify the best ways that I could save on the new opener. Always a bonus.

Juliet Lanphear


Response:

Juliet Lanphear, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener

Garage Door Repair

02/03/2017

Overland Park, KS

Review:

Great personable service. We go with them every time.

Michele Janchar


Response:

Michele Janchar, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Opener Install

01/17/2017

Overland Park, KS

Review:

ordered and paid for a keypad for the garage door on Dec 31 2016 still waiting ....Jan 17th 2017 no stars

Matthew Murphy


Response:

Matthew - Thanks for your insight regarding the part you ordered. We regret that we dropped the ball and appreciate your patience while we scheduled the installation. We appreciate your business.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Broken Garage Door Spring Repair

01/17/2017

Overland Park, KS

Review:

Chose because of sticker at opener button listing Precision as installer. 5 star service. Technician was excellent, knowing what needed to be done and doing it efficiently and quickly. Thank you for employing this fine young man!

Dennis Vanvoorst


Response:

Dennis Vanvoorst, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Repair

10/07/2016

Overland Park, KS

Review:

Terry was very thorough and was very customer oriented. The work needed was explained very well.

Donna & david Hanks


Response:

Donna & David Hanks, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Terry.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Springs

Garage Door Opener Install

09/02/2016

Overland Park, KS

Review:

Service was outstanding. Mike is very knowledgeable and met every expectation we had!

Mark Murphy


Response:

Mark Murphy, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Mike and his work.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Opener

Garage Door Repair

07/26/2016

Overland Park, KS

Review:

Precision technicians are prompt, courteous, efficient and knowledgeable.

Carol Doring


Response:

Carol Doring, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Install Garage Doors

07/25/2016

Overland Park, KS

Review:

Quality Workmanship Excellent Selection of Style Provided Custom Size Requirement Accommodated Schedule Coordination with Framer

Bruce Martin


Response:

Bruce Martin, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Broken Garage Door Spring Repair

07/12/2016

Overland Park, KS

Review:

We had a fine experience. Terry was very polite and informative. He made sure we knew all of our options for repair and was very efficient in completing the task.

William Christie


Response:

William Christie, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Terry.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

06/30/2016

Overland Park, KS

Review:

Terry fixed our issue and brought our attention to future problems; he was wonderful & I will definitely call Precision for future garage door needs!!!

Sarah Druliner- schmidt


Response:

Sarah Druliner- Schmidt, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Terry.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Broken Garage Door Spring Repair

06/23/2016

Overland Park, KS

Review:

Tech was very knowledgeable and explained what he was doing. 5 Stars

David Cuortto


Response:

David Cuortto, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

06/18/2016

Overland Park, KS

Review:

We appreciate the job they did. We have 3 garage doors that needed maintenance. They offered us repair options appropriate to the varying use of each door rather then just suggesting the most expensive option right from the beginning. We appreciate their honest expertise. They arrived on time and cleaned up the area after finishing the job. I would recommend to anyone!

Patrick and susan Starr / sb called


Response:

Patrick and Susan Starr, thank you for the review, and we appreciate the recommendation!

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

06/01/2016

Overland Park, KS

Review:

The repairman suggested a course of action giving me options. He replaced all of the rollers, serviced all my garage doors and now they run quietly and smoothly. No more grinding noise and doors starting down and then going back up. He did a great job quickly & efficiently!!

Gretchen Schafer


Response:

Gretchen Schafer, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Rollers

Garage Door Opener Repair

05/09/2016

Overland Park, KS

Review:

Work was completed fast with explanation as it was done. Technician was knowledgeable , polite and friendly.

Scott Green


Response:

Scott Green, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener

Broken Garage Door Spring Repair

04/13/2016

Overland Park, KS

Review:

Terry Wilson is an exceptional serviceman. He showed me what was wrong, explained why I should replace certain items. He was honest and direct. He was friendly and forthright. What sold me was for just a little more I could get a lifetime warranty. I compare that to the $400 dollars just to show up last night by Overhead door, well it spoke volumes about both companies. So glad I waited. Kudos for getting it right and to Terry!!!

Tom Brown


Response:

Tom Brown, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased withTerry.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

03/05/2016

Overland Park, KS

Review:

5 star!

Mike Wilhoit


Response:

Mike Wilhoit, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Repair

02/19/2016

Overland Park, KS

Review:

5 rating. Team was great.

Kathy and rick Binkley


Response:

Kathy and Rick Binkley, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Repair

01/09/2016

Prairie Village, KS

Review:

EXCELLENT SERVICE - VERY PROFESSIONAL AND REASONABLY PRICED. I WAS THRILLED. THANKS!!

Jamie Friedman


Response:

Jamee Friedmann, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Rollers

Garage Door Opener Repair

10/11/2015

Prairie Village, KS

Review:

Rick is the BESTt! Shows up on time and does a GREAT job!

Deena Hutsell


Response:

Deena Hutsell, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Rick.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener

Garage Door Repair

09/12/2015

Overland Park, KS

Review:

Terry Wilson and Jason showed up at our house to fix a weathers tripping problem on our garage door. They were very friendly and pointed out additional work that needed to be done. We bought the whole package because he made sense when he explained that were due to have future problems (but before very long). Extremely satisfied with the service, parts, and warrantee. On this survey, under Purchased a new Product, we can't really say anything because there was a multitude of parts replaced.

John Nicholson


Response:

John Nicholson, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Opener Repair

07/30/2015

Prairie Village, KS

Review:

Stephen Taylor repaired my garage door opener today. He did an excellent job, and I am more than satisfied. He was very polite and made a good appearance. I enjoyed having him in my home.

Eleanor Eggers


Response:

Thank you for taking the time to provide a review of your experience with Precision Door. Our goal is 100% satisfaction. We appreciate this opportunity to serve you and will look forward to your business in the future!

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Remotes / Keypad

Install Garage Doors

07/16/2015

Overland Park, KS

Review:

Terry Wilson installed our new garage door on April 14, 2015. Terry came back on July 15 to check over all parts; plus, lubricate all moving parts. Terry is very knowledgeable and thorough. Yes, we would recommend Terry to our friends and neighbors.

Betty Blomberg


Response:

Betty - thank you for the review, and we appreciate the recommendation!

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Our Average Rating

With 27838 Reviews

  • 5 Star (95.5%)
  • 4 Star (2.1%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.1%)

Precision Door Service of Kansas City

For this location's local site visit:

This location is owned and operated by:
Brian Hennings

Precision Door Service of Kansas City

5429 Blue Pkwy
Kansas City MO, 64130
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