PRECISION GARAGE DOOR SERVICE OF FORT MYERS

I think that the service people that were sent were polite and courteous and they knew what they were doing. However, and this is the biggest complaint I have about Precision Door Service and why I will not use you again. When I experienced my initial problem in December of last year, I was told that I would have to wait for six weeks to get a service person. I could not open my garage door, so six weeks is a ridiculous thing to offer up. This time around, the first time I set the schedule up, it was for two weeks ago (it only took a week and a half this time), then was cancelled due to illness on the part of the serviceman. I had to wait another two weeks to get on your schedule and no one in their right mind would put up with these waits when you have a door that can't open. You must have more business than you can handle, so my leaving won't hurt much, but the stories I tell my considerable group of people will probably do more damage. This is a service business. When someone has a broken spring, nothing will be solved in weeks. Maybe days, but weeks, and in the first case, a month and a half...it is beyond ludicrous. Although the service was good, the company get's an "F". I also get an "F" for putting up with it. It won't happen again. No matter who I use, no matter what happens, it won't be a month and a half for an emergency. I am done with Precision. You should be ashamed and simply offer an alternative path for people who cannot get to work or to a medical emergency. Shame on you and shame on me for putting up with it. Never, ever again!

Ed Schifman

We do appreciate you reaching out and leaving a review and we are not sure why this review came through on our end on a delayed time frame so we do apologize for the delay in response but we wanted to offer a response to your claim so that when you do speak with you considerable group of people they can be sure to have the facts of your service visit. When we listened to all the recordings from the initial time you called in to make appointments, and also and follow up phone calls that were made, it seems your time frames may be off by a considerable amount so we wanted to review these time frames with you so we can see what occurred and also be on the same page. Your initial call came in 8 days after Hurricane Ian in which our buildings, our trucks suffered massive damage as well as half of our staff suffered major house damage and and or total housing loss. Unfortunately those circumstances put us at very limited staffing availability where we were booking out two weeks for an appointment. We offered you this appointment two weeks out, not six weeks out, and you refused and chose to end the call and seek garage door repair elsewhere. We did not service your door at that time. The next time we heard from you was on June 26, 2023 at 3:34 pm eastern standard time and you spoke with our call center. We offered our next available time frame which during booking was 5 days later on July 1, 2023 for an intermittent issue you wanted us to check out. You accepted this booking. Unfortunately due to a medical issue with one of our technicians we were forced to make schedule adjustments and did have to reschedule your appointment for July 7, just six days after your initial appointment when we had our next openings. For this call you stated "one of the doors seems to hang up a little and doesn't go up all the way, sometimes it does it and sometimes it doesn't". That service visit was completed without incident and your doors were again working as they should. Then we received this review which hopefully this response was able to clarify some time line discrepancies. We are sorry you were not completely satisfied with a longer than normal wait because of a massive hurricane and also a wait due to an illness. Sometimes situations are out of our control and both of those situations were completely out of our control and we would hope you would be able to understand. Please feel free to contact us at our main office to speak with our General Manger if there is anything else we can answer or clarify for you. We would love to get your feedback so please contact us at 941-351-2408.

The Precision Team

Mark, the technician, was very pleasant, professional, knowledgeable and explained everything thoroughly. He replaced the springs and bearings and had our garage door operating smoothly again. This is the second time I have used Precision’s services. I will never call anyone else for garage door repairs and highly recommend them if you are in need of repair or replacement.

Robin Taylor

I needed to have work done on my garage door. I actually saw an ad on TV and decided to call them (I did check out their website). I had a little problem making the appointment for the tech to come out but got things straighten out. Alex came and solved all the problems I was having. He was very professional and checked all things on the door. I can't say enough how pleased I am with the work. Thank you so much. I am very happy

Lester Erich

The mechanic who came to work on the garage door was very professional and courteous.

Lou Tinel

The price quoted on the phone was the same as when they arrived to provide final estimates and services. Wanted to up sell on products which is standard practice. The items recommended made sense and a few were installed. Friendly and honest service representative. Worked completed very quickly.

Bruce Westergren

Randy did a great job repairing our garage door !!

Kathy Gillespie

Mike quickly diagnosed our door problems and had them fixed in less than two hours. We installed three new door sensors that needed to be replaced courtesy of hurricane Ian, and we decided to replace two of our three touchpads. All was done on the spot at a reasonable price, and Mike was a pleasure to deal with. Thanks Mike!

Sean Foley

The technician was on time. He was very knowledgeable and very polite. He knew the exact problem and explained in layman’s terms what needed fixed and why the incident occurred. The price quoted was fairly reasonable. Services were completed timely and efficiently. An overall top notch experience!

David Dubois

The receptionist was courteous and helpful in scheduling a prompt repair visit. The technician was polite, made helpful suggestions and was very clear in the options available to make the repair and the costs associated with the choices. I highly recommend Precision Garage Door for your repairs.

Cherie F

Good service!

Dennis Tougas

Waste of time and $$. Tech in a hurry and only wanted to leave. No 27 point inspection. Will not use them or refer them.

Willie Singleton

Kyandre from Precision was great. We were happily impressed that he came on a Saturday. He called on his way to our home and arrived at time expected. Kyandre replaced the springs on our door and did the work necessary for us. It was also a fair price. He gave us great customer service which means a lot to us.

Marie Gilestra-taylor

Kyandre did an awesome & professional job, very pleased????. Mark G

Mark Godsey

Wonderful and efficent as always. I have recommended you to several neighbouts already. Thanks English Anne

Anne Hanly

Precision door sent someone out same day to help me change my garage pad code. Ricky Bonocore came to my rescue and was extremely professional and courteous. He had a smile on his face that says he loves what he does for a living and must be treated well at Precision Door! Kudos to all of you! Thank you again!

Tina Fleury

Mike came very promptly and was very professional. He fixed my keypad and remote problem very quickly and lubricated my rollers so garage door in much quieter. Very satisfied.

Tom & marsha Lynch

Precision was able to schedule me quickly. Their technician was a really good guy…worked hard for several hours on a hot, muggy day. I wanted a new bottom seal, and I knew he would find other issues through his inspection. Sure enough, my lift spring was out of adjustment, my rollers were worn and one of my cables was fraying. So he fixed everything and I was very happy with the price. Glad I picked these guys…I’ll call them again if I ever have a problem with my garage door.

Jack Berg

Precision Door is a good company. They are prompt, polite and know what they are doing. I would not hesitate to recommend this company.

Sandra Kemp

Rick arrived and quickly repaired the garage door. He was knowledgeable and performed professionally to repair the door. Thank you. My car has been released :)

D. Harris

Jason was punctual, polite, and thorough

Janet Casey

Saw advertisement and had an emergency situation with door not closing. Given prompt, efficient, and courteous service by their technician and he took the time to explain what happened and suggestions for efficient maintenance to avoid future problems. Will definitely call for service again.

Rosalie

Precision Garage Door is simply he best in the business... they have no peer. Bill Kramer Naples

Bill Kramer

**The service exceeded our expectations- *We called them to request service and they were very polite and clearly stated all their services and pricing. They schedule us a fast appointment, arrived right on time and completed the task on a Sunday. Mike, the service tech, arrived on time and was very knowledgeable and polite. He completed our requested spring repair, and was thorough and efficient. He also discovered and fix the broken wire that was causing the sensors to work intermittently at no additional cost! Mike also suggested helpful maintenance advice that homeowners could preform to extent the life of the garage system- He gave us a complete over view of what we could expect from our older garage door and what to expect in maintenance for the future. This is a very well managed company that hired the right people for each task. We will definitely be referring them to our family and neighbors. Thank you again for a job well done!

Mike Rab

Fantastic service. Honorable and reliable. Thank you

Nancy Wilaby

Precision Garage Door is our go-to repair company for garage doors! They are prompt, courteous, take the time to explain everything before starting work, gave us the cost before doing the work. What more can I say - our technician, Tyler, was EXCELLENT! They emailed us our bill explaining everything. This company is really on the ball!

Romayne Wooldridge

Precision came out on time and called ahead to confirm. The repair man walked me through my options and I decided to replace the entire unit. He also replaced the rollers which has made a significant difference.

Ann Van thournout

Jason did a super job. He was professional, patient, and efficient.

Stephen Siegert

Service was great. I think the charges were a little high.

Mary beth Lightower

Wonderful young man!

Linda Glantz

Great service, he was very helpful and solved my problem! I will use Precision anytime I need service!

Eldon Thompson