Just a quick thank you for the prompt response and quick work from your technician, Russ Richmond. He was prompt, courteous, and informative. I would, and will recommend your service to my friends and neighbors. Thanks again.
Jim was a great guy. I couldn't of asked for better. The door works great and I really couldn't be more pleased. You really can't get service like that anymore. Everything from booking the call to the end of the service was great.
Jim Holdridge came by on Saturday night, two hours earlier than we expected and fixed our garage door quickly, courteously and efficiently. He is very helpful and explained everything to us. Even demonstrated how we should check our door annually. We will most definitely recommend Precision to all our neighbors. And thank you Jim for getting our door fixed in time so that we could meet our friends for happy hour and watch the Kentucky Derby!
Brian was just so wonderful. He came prepared with a new garage door panel for my garage door already with him and he got right to work. We have had a number of repairs done to our house and he was the best serviceman out of everyone. Everything was very nice. Outstanding!
Russ thoroughly explained to me what was wrong with my garage door and explained options I had not only in fixing my problem, but replacing certain worn out parts to enhance the door. Wow, was he correct in everything. My garage door works better than it ever has. He was very professional and polite throughout the day, and would not leave the job until I was completely satisfied. I feel he went above and beyond to make me as a customer feel secure in the work performed. I would recommend Russ and your company to anyone needing repair on their garage door. Thank you.
I have been dealing with Precision for years since you installed our vinyl garage doors. Dana was very pleasant and a pleasure while he was working to fix our spring. He was courteous, fast and above all fixed the problem. One happy customer.
I want to let you know that I had a very good experience with a service call this morning, provided by Dana. He showed up promptly as scheduled, did a very thorough job of checking out potential causes of the reliability problem we had been experiencing, and was helpful in explaining several details of the door and its opener system which will permit us to troubleshoot minor problems in the future and maintain the door properly. I will call you again in the future as needed and recommend your company to my friends.
I want you to know that I was extremely impressed by Mr. Holdridge who came to provide that service to me. He was very professional during his visit, but what I appreciated the most was he explained all of my options in terms that I, as a woman was able to understand and he didn't speak down to me, as is often the case in my dealings with service men. Not having knowledge as to the ins & outs of how things work, Mr. Holdridge took the time to help me understand and then took the time to also explain to my husband by phone what needed to be done. Upon finishing the work, he brought me out to show me exactly what he had done and gave me instructions on how to keep the parts all working properly. I found him to be very personable and courteous and because of that I would not hesitate to use your company again or to refer your company to my family and friends. Again I want to extend my appreciation to Mr. Holdridge and to also thank him again for all that he did for us.
Rick is my hero! He was very good. I thought I was going to have to replace my panels or get a whole new door but he was able to repair everything. I am extraordinarily pleased.
I called Precision after 9:00 pm on a Friday night. Not only did they answer the phone I was scheduled for Saturday appt. Brian was my tech. He was early, courteous, professional and very efficient. Brian took the time to explain the repair and offer a few other items for maintenance or replacement. Brian made quick repairs, cleaned up, tested and explained all the services he did. A great experience start to finish in less than 24 hours. Exceeded all my expectations
Just wanted to thank you for your outstanding customer service. Russ was the technician that came to our house to fix our broken garage door. Not only did Russ fix my problem, he had some suggestions on how to make the door run smoother and quieter. I am definitely glad I took his advice. My garage door has never run better. I will definitely contact you if I ever have any other issues and will be letting all of my friends and neighbors know about the outstanding service I received from Precision Door Service and it's staff.
Precision Door Service is wonderful! I've already told all my neighbors and friends about the amazing service. I could not believe that within 4 minutes of contact with the costumer service representative that, my appointment was all set up. I had a 12-2 time frame, and Rick called me at 11:45 letting me know he was on his way. He answered all the questions I had for him and once he was done with the repair he educated me on everything that he did. He also informed me on how to do preventative maintenance to my door. My door now works beautifully. Rick was very personable and I am very pleased with the company as a whole.
Brian Biggers just left after doing a superb job installing a new garage door for us. The whole Precision experience was great from start to finish. Dana Farr was the first contact I had and he was professional, knowledgeable and a good guy to talk to about our options. We went ahead with the order, and two weeks later we scheduled the install. Brian called right at the early start of the installation time window and said he was on his way. A couple of hours later he was done, cleaned up, and we had ourselves a beautiful new door. Gives the whole house some new curb appeal and the â€œfeelâ€ of the door, and its operation, is SO much better than the old one. Brian was polite, professional and skilled. Couldnâ€™t be happier!
Russ Richmond came to our home yesterday to fix our garage door that was in need of some minor repair. I wanted pass along how great of a job Russ did by not only repairing the problem, but also explaining the benefits of the service programs your company offers. At this time I chose not to participate in the service plan but we will certainly keep Precision in mind once we are ready. What will truly keep your company in mind was how educated, friendly and respectful Russ was when it came to the overall service visit. From one business owner to the next, I know how hard it is to find great help these days but you certainly scored a home run with your technician Russ.
Wayne and his helper were fast and professional. In just a few short hours they replaced both of my garage doors, tracks and springs. They did an excellent, clean job on the installation. And when they were finished Wayne took the time and explained all the things they had done. Then he explained the new features of my garage doors and of the very minor maintenance for them. They did all this even though the outside temperature was only 20 degrees that day.
Thank you Wayne and Precision!
Jim is the best, you should keep him around. He has a good personality and knows what he is doing, is definitely a customer oriented person. You should have more people like him. He says what's wrong and tries to fix it. We will always use your company for our garage door needs.
This is the first time I have needed someone to repair my door, but the gentleman that serviced it was very courteous and knowledgeable and I would certainly call you again if it became necessary. Thank you, Jean
Chris Bruns was the best. He explained everything before he started, did a safety inspection and then had our repair done in no time. I highly recommend both Chris and Precision.
Seeing the reviews listed on your website provided me with the confidence to contact Precision. Chris L was our technician and was polite, courteous and knowledgeable. Same day service was greatly appreciated, especially on a Saturday. We needed new springs and a trolley, all of which were on the truck and ready to install. My rating is 5 stars....no complaints!
5 stars! Technician (Russ Richmond) was knowledgeable, courteous, prompt, and answered my questions. I would recommend you to others.