Precision Garage Door of San Francisco

Has Received 7 Reviews in:

San Bruno

Average Rating: 4.29


Garage Door Repair

08/04/2017

San Bruno, CA

Review:

Fast, friendly and efficient warranty work. Very happy with service.

Donald Burns


Response:

Donald Burns, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Repair

10/09/2016

San Bruno, CA

Review:

I would give Precision five stars for their prompt response to my problem. Rafael, the technician, was courteous, very professional, and worked on the problem immediately. I shall definitely call them in the future if a problem occurs.

Patricia Thayer


Response:

Patricia Thayer, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Rafael.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Broken Garage Door Spring Repair

01/28/2016

San Bruno, CA

Review:

I did not use your company because the cost was too high. I went back to the company that originally installed the garage door. It is great that you have 24/7 service but your fees must be more reasonable

Mauro Quilici


Response:

Thank you for taking the time to respond to our customer satisfaction survey. At Precision Door Service we strive for 100% Customer Satisfaction. We not only provide our customers with the highest quality parts, but we also have the best warranties in the business. We will review this estimate and make sure we are staying competitive while providing our customers with this level of service. Thank you again for the opportunity.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair

01/19/2016

San Bruno, CA

Review:

Our garage door would not stop on its way up without us clicking the remote. I expected this would be an easy fix and the person on the phone was very optimistic that Precision could fix it on the spot when coming for the service call, but it turns out they didn't have the part. This meant that we couldn't get the service fee of $50 taken out of the repair cost since they'd need to return another day, which made us quite disappointed. Their customer service was great (though I now realize they don't seem to have an email to use) and their hours are very convenient. I realize that it's difficult for them to know when the garage door has an issue that cannot be fixed immediately, but it seemed highly likely from the person on the phone since, as she stated, the repairman would have a truck full of parts. I am likely oversimplifying, but I feel like our issue was relatively straightforward and the team could have understood it without coming out at a cost of $50. It's also frustrating because it appears that other businesses charge a fair amount less for the service call (though I realize they don't refund if they fix it on site). Based on my experience, I do not recommend Precision to others. If my garage door couldn't be fixed on site, I would think it's relatively common for others to have the same situation. Worst case, I'd expect that if they were to return to make the fix, we would be refunded the service charge, which we were told is not the case. I appreciate the help but unfortunately am not a fan of the business model and want to be honest with my review.

Michael Savitzky


Response:

Michael Savitzky, Thank you for responding to our customer satisfaction survey. At Precision Door Service we pride ourselves on excellent customer service with the best parts and warranties in the business. Occasionally we run into a proprietary product that the original manufacturer won’t sell replacement parts to, so our only alternative is to replace the system. This is very rare, as we have great relationships with almost every manufacturer out there. For this we do apologize. Thanks for pointing out all the good points about our service too.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Install Garage Doors

11/16/2015

San Bruno, CA

Review:

Great job my mother is very pleased with the new door. Thanks to the crew that put it in.

Frank Whorley


Response:

Frank Whorley, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Repair

10/29/2015

San Bruno, CA

Review:

The technician explained everything very good, he worked on the problem was very fast, and fixed the problem to our satisfaction. I give Ricky a 5 THANK YOU - RUTH HAAS

Theodore and ruth Haas


Response:

Theodore and Ruth Haas, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Ricky.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Broken Garage Door Spring Repair

07/24/2015

San Bruno, CA

Review:

the men were professional and courteous , on time and repaired the garage door well working perfectly.. thanks.

Jose Veliz


Response:

Jose Veliz, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Our Average Rating

With 31554 Reviews

  • 5 Star (95.5%)
  • 4 Star (2.1%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.1%)

Locations

Burlingame (650) 293-4300 4 Reviews
Daly City (415) 466-8055 6 Reviews
Half Moon Bay (650) 278-4008 3 Reviews
Larkspur (415) 886-1212
Marin (415) 488-8900
Mill Valley (415) 843-1919 1 Reviews
Millbrae (650) 777-5444
Pacifica (650) 984-1033 5 Reviews
San Francisco (415) 814-1910 42 Reviews
San Mateo (650) 200-4144 49 Reviews
San Rafael (415) 488-8990 2 Reviews
Sausalito (415) 275-6767
South San Francisco (650) 278-4010 3 Reviews

Precision Door Service of San Francisco

For this location's local site visit:

This location is owned and operated by:
Pat Prendergast

Precision Door Service of San Francisco

2030 Union St. Suite 206-C
San Francisco CA, 94123
License: #993539
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