Precision Garage Door of Riverside & San Bernardino County

Has Received 8 Reviews in:

The Highland Area

Average Rating: 4.50


Garage Door Opener Repair

10/15/2016

Highland, CA

Review:

The Techs were very polite, and knowledgeable. The work they performed was very good I Rate them 4.5 Stars

Willie Robinson


Response:

Willie Robinson, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener

Garage Door Repair

08/05/2016

Highland, CA

Review:

The technician was personable. Came out August 2nd, Could not find the cause of problem. No repair. The same problem occurred on August 4th, had to call another contractor to analyze problem. The AD was misleading. He should have found cause of problem. Fee was paid.

Mary Owens


Response:

Mary - Thank you for taking the time to review our most recent service. While we employ the best technicians in the industry, we do run into the occasional call where the problem with a door doesn't present itself when we are there. We hate that happened here and we were not able to serve you better.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

01/30/2016

Highland, CA

Review:

rating is a ZERO, You quoted a price on the phone and when the tech came it was totally different!! BAIT and SWITCH not good business practices!! I refused the service!! I won't be recommending your company to anyone.

Tim Watro


Response:

Thank you for choosing Precision Door Service. We appreciate hearing from you, and we are sorry to hear you were not completely satisfied with the recommendations our technician gave you. Our technicians provide a 25-Point Safety inspection on every door. Then they provide our customers with permanent solutions to repair all items that failed our inspection. We feel your door needed more work than just replacing the springs and lubing the door. Our suggested repairs came with a 10-Year Warranty. Although we were not able to repair your door we appreciate the opportunity.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Install Garage Doors

01/15/2016

Highland, CA

Review:

Bill came and gave us an estimate on replacing an old garage door and opener. He was informative and gave us the prices and what was available. We requested estimates from three different door companies Precision was not the cheapest of the three estimates that we got but we felt it was the most honest and price wise was in the middle. We will be having Precision replace our garage door

Lita


Response:

Lita, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Opener Repair

01/07/2016

Highland, CA

Review:

I was extremely pleased with the professional service I received today. My technician, Jose, was polite and personable. He took his time to explain my options. I also appreciate the phone call to let me know he was in his way. I will definitely call again in the future. Thank you again for the prompt and professional service.

Linda Murakami


Response:

Linda Murakami, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Jose.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Rollers

Garage Door Repair

11/17/2015

Highland, CA

Review:

I've been requesting an update regarding a service call that was done in my home exactly a month ago. A part had to be special ordered, which would take a couple of weeks, which is understandable. For the past 2 weeks I have called 4 separate times trying to get an update and every single time I have had the same response from their customer service drones telling me that they're in a corporate office and do not have updates on service calls. Every single time the rep states that she has left a message for the manager of the office that handled my call and she guaranteed that I would get a call back. So far, this has not happened which is quite frustrating. I wouldn't really make a big deal about this and could probably find another company with better service, however I have already paid for half of the service which is unfortunate becuase now due to being ignored as a paying customer, not only for this call, but a previous one with a cost of almost $900!, I feel that the only recourse I have is to pay a visit to their local office in Riverside and speak to the franchise owner Dawn to request a refund. This lack of follow through from management is unacceptable and shouldn't be tolerated by the owner, management and most importantly, me, the customer. To any potential customers, think twice before calling Precision, you're experience take the se turn mine did.

Rodrigo Rodriguez


Response:

Rodrigo Rodriguez, Thank you for responding to our customer satisfaction survey. At Precision Door Service we pride ourselves on excellent customer service with the best parts and warranties in the business. Occasionally we run into a proprietary product that the original manufacturer makes it very difficult for us to acquire. This is no excuse for not returning your calls, and for that we are truly sorry. We appreciate your feedback, and thanks for allowing us to correct our oversight.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

07/23/2015

Highland, CA

Review:

Technician arrived within the time allotted and did great work, I was back up and running with some nice upgrades within a few hours. Great Job!

John Goins


Response:

John Goins, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Doors

Garage Door Repair

07/01/2015

Highland, CA

Review:

The technician arrived on time. He was very professional in his appearance and duties. He was also very knowledgeable of the task he was performing. As he repaired my discrepancy, he also explained new improvements and warrantees that would extend the life of my garage door. After the repairs were completed, my garage door operated as designed. Thanks.

Joseph Mays


Response:

Joseph, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Jimmy and his work.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Cables

Our Average Rating

With 25751 Reviews

  • 5 Star (95.4%)
  • 4 Star (2.2%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.1%)

Locations

Banning, Beaumont (951) 824-8808 49 Reviews
Corona, Norco (951) 547-0899 7 Reviews
Hemet, San Jacinto (951) 663-4140 31 Reviews
Highland (909) 266-9827 8 Reviews
Lake Arrowhead Area (909) 584-2980 3 Reviews
Lake Elsinore (951) 291-0800 35 Reviews
Moreno Valley (951) 801-5468 10 Reviews
Redlands, Loma Linda (909) 521-1820 11 Reviews
Rialto, Fontana (909) 877-1114 8 Reviews
Riverside (951) 254-3901 99 Reviews
San Bernardino (909) 277-6300 20 Reviews
Sun City, Menifee (951) 795-4834 13 Reviews
Temecula, Murrieta (951) 324-6505 37 Reviews
Yucaipa (909) 918-4010 19 Reviews

Precision Door Service

For this location's local site visit:

This location is owned and operated by:
Don Taylor

Precision Door Service

6236 River Crest Dr, Ste G
Riverside CA, 92507
License: 809067
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