Precision Garage Door of North Los Angeles

Has Received 5 Reviews in:

The Pasadena Area

Average Rating: 3.80


Garage Door Opener Install

05/01/2017

Pasadena, CA

Review:

The service we received from William was really exceptional. I watched him closely and he was meticulous to a fault, careful and deliberate. He showed me how to make adjustments and gave advice on how best to troubleshoot issues. Honestly, I would hire him again in a second. In fact, we have used Precision Door for over ten years now and there is a reason...good service and value.

Doug Graff


Response:

Doug Graff, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding William.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Opener Repair

03/19/2017

Pasadena, CA

Review:

I called on a Saturday for a service visit, was told it would be two days later on a Monday after 4PM, which was what I requested. Received a call from someone stating tech assigned to my call had service visit at another location that proved to be more difficult than expected, and was asked if OK to push my call back to next day. I said yes, only after 4PM. Tech called on Tuesday 3/7 around 2PM to say he was on his way to us. I advised him that I would not be available until 5PM and that he should have been made aware of this. He stated he was not informed of my scheduling need. I gave permission for tech to open my garage to begin inspection as I was on my way home, and arrived 10 minutes later to a garage that smelled like cigarette smoke. [Smoking is prohibited in all units of multi-unit housing in Pasadena, and signs are posted]. Asked tech if he would be inspecting actual opener, he responded there's no need, unit is 25 years old and had either broken chain sprocket or worn/stripped gears. He then informed me would be $300 for repair (not recommended for such old chain-driven unit) or over $600 for new belt drive unit with installation. Told tech was not prepared to spend so much for just a repair, let alone new opener. I asked why had there been a one-day delay for service call. His response -- "sounds like you're trying to get out of having to pay for the service call", to which I responded "I have no problem paying for the service call because I was informed there would be a fee when I initially scheduled the visit". He then stated that it didn't matter to him because he would be paid either way. Ultimately he called office and received proof that initial service call had to be rescheduled due to Precision and not me, and thus had service visit fee waived. While I appreciate the gesture of waiving the service visit fee, I did not appreciate the implication that I was attempting to avoid having to pay it. Nor did I appreciate the cigarette smoking in front of my garage -- primarily because the driveway is shared with all my neighbors, and smoke rising from the driveway would have entered into their residences. This interaction may not be representative of how Precision prefers to conduct its service visits, and it was not an ideal experience for me. Maybe if cost was not an issue, and I needed repair again, I might consider Precision. But given that there are other equally capable companies that arrive as scheduled to install a brand new belt drive opener without smoking right in front of my residence, I'd probably not choose Precision. I would share my experience with others, and allow them to make their own decision of whether or not to choose Precision. Ultimately, I did not choose Precision. That night I purchased a brand new Chamberlain belt drive opener, and had it professionally installed the next day -- for LESS than what Precision wanted to charge me just to repair my old opener.

Michael


Response:

Michael - Thanks for reviewing our recent estimate. I’m sorry that you had a negative experience with Precision. This is not how we want to conduct business. First, we were overbooked and had to reschedule your appointment. Unfortunately, this happens on occasion. We try to ensure that there are enough technicians on the schedule to handle a projected workload, however the nature of the repairs that they have to make at each job is not known in advance. When time consuming repairs force the technician to be delayed, we try to reallocate the jobs to other technicians. Sometimes this is not possible and the repair has to be rescheduled. We try to inform our customers as soon as this is known to minimize the impact on them. When a job is rescheduled, the call attendants are told to capture as much information about the customer's schedule constraints as possible and make that known to the technician. In review of the data sheet that is provided to our technician, that information wasn’t captured. We will reinforce with our call attendants the requirement to capture this information as specifically as possible. In general, absent specific direction to the contrary, our technicians attempt to provide service to their customers as early as possible because that is what most customers want. Also, I can assure you, it is our policy that the technicians are not to smoke in the customer’s home. We regret that this happened and I want to let you know that the technician has been reprimanded for the behavior. Fourth, the pricing. We don’t set our prices to be the lowest in our market. We aren’t attempting to compete with unlicensed contractors or homeowners who want to do their own work. We price to allow a profit that ensures that we will be there to stand behind our products. In addition, we provide an extended warranty for our products and that is part of the price for our services. We want to be there when our customers call with any issue and to be able to provide them with the comfort that their garage door will continue to operate well into the future. Our price may be higher than another provider for some given service, but we believe that we offer fair and competitive prices for those who want a high quality and reputable service provider. Again, please accept our apology for your experience. Our goal is to be the best garage door service provider in our market. We did not live up to this goal in your case and I can assure you we will learn from your feedback to improve our service in the future.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Install Garage Doors

09/29/2016

Pasadena, CA

Review:

Cory did the research, I believe that she liked the ratings she found on line. Your rep Jason, (that was either his name or I remember it being his name since he reminded me so much of another Jason I know). Anyway, he come to see us and we found him to be extremely patient and helpful, we knew we wanted to do business with you. The installation was perfect, the garage door was better than I expected it to be I keep going in my garage and smiling because it looks so good! Carmen.

Cory and carmen Wilson


Response:

Cory and Carmen Wilson, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Install Garage Doors

08/16/2016

Pasadena, CA

Review:

no respond for more than 2 weeks ! only for an estimate

Andrew Yuen


Response:

Andrew - Thanks for the feedback. We strive for 100% customer satisfaction. We regret that there was a mix up in the estimate the we emailed. we appreciate your patience while we mailed a replacement.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Opener Install

08/10/2015

Pasadena, CA

Review:

The tech was professional and did great work 5 stars.

Tom Kostos


Response:

Tom Kostos, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Our Average Rating

With 25751 Reviews

  • 5 Star (95.4%)
  • 4 Star (2.2%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.1%)

Locations

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Precision Door Services of Southern California

For this location's local site visit:

This location is owned and operated by:
Chuck White

Precision Door Services of Southern California

2550 Corporate Pl Ste C105
Monterey Park CA, 91754
License: 993555
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