Precision Garage Door of East Bay

Has Received 14 Reviews in:

The Walnut Creek Area

Average Rating: 4.64


Garage Door Repair

07/26/2017

Walnut Creek, CA

Review:

I've seen several of the ads on TV and that helped me to decide to choose Precision Garage Door company.

Barbara Mccullough


Response:

Barbara Mccullough, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

06/22/2017

Walnut Creek, CA

Review:

Precision was referred by my daughter in Fairfield, and Cory was certainly a "FIVE STAR", we are customers for life!

John Hayes


Response:

John Hayes, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Cory.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Remotes / Keypad

Garage Door Repair

03/16/2017

Walnut Creek, CA

Review:

Rip off Service tech gives a price and we do not accept and are told to write a $ 49.00 check because we did not proceed. The price quote was $400 more than the original installer for the same spring system. My wife was not informed that there would be a charge if we did not sign up for the repair when she made the call. I expect the check returned or tore up. I am having the original installer come out and gave us a quote over the phone

Sonya Roth/Robert


Response:

Sonya - Thank you for reviewing our recent estimate. As we discussed when I called, we strive for 100% customer satisfaction. We do provide free repair estimates and you are not obligated in any way to move forward with the options the technician presents to you. We are slightly higher than the competition due to being properly licensed and insured, hiring and training professional technicians and carrying quality parts on our trucks so that we can repair your door immediately. We appreciate your patience while we return your service fee.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

02/26/2017

Walnut Creek, CA

Review:

Placed a call on Saturday at 5pm and the service tech was there by 7pm. Shawn was very efficient, pleasant and knew his business. Had the spring replaced and my door working again in no time. Excellent service and great job!

Andrew


Response:

Andrew, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Shawn and his work.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Broken Garage Door Spring Repair

11/21/2016

Walnut Creek, CA

Review:

The service was excellent. The technician polite, informative and efficient. I will happily use this company again.

Elaine Burman


Response:

Elaine Burman, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Rollers

Garage Door Repair

09/24/2016

Walnut Creek, CA

Review:

Can you please send me a paper receipt? I can not download the on line one. Thank you.

Kris Hunter


Response:

Kris Hunter, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Opener Repair

08/19/2016

Walnut Creek, CA

Review:

This was a worst experience I had with a service person. He had no clue of what could be wrong and keep giving me different answers as I questioned the validity of his other suggestions. He obviously did not want to do the job as he gave me close to $800 estimate to just replace the motor!!!!! I gave him a $50 check and literally told him to leave...I did get the job done with $300 and a lot better and accurate service...Very bad..will not recommend your company to any one...

Bahram Pelattini


Response:

Bahram - Thank you for your honest opinion of our technician and service. As soon as we heard of this situation we gathered the facts and will use this as a learning tool to better train that technician and others. We appreciate your patience and apologize again for the poor service.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener Repair

07/18/2016

Walnut Creek, CA

Review:

On time, efficient, and knew what needed to be done.

Scott Raaum


Response:

Scott Raaum, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener

Garage Door Opener Install

04/21/2016

Walnut Creek, CA

Review:

I was impressed with Precision's website and their professionalism when I called them about our needs. We needed to replace our very old and noisy screw-drive garage door opener. The technician, Shawn Rourke, was great installing the new belt-drive garage door opener. He answered all of our questions and concerns. We are very pleased with the new purchase and work.

Kent Caldwell


Response:

Kent Caldwell, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Belt Drive Garage Door Opener

Garage Door Opener Repair

03/20/2016

Walnut Creek, CA

Review:

Service was done on time and professionally.

Mike Murray


Response:

Mike Murray, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Belt Drive Garage Door Opener

Garage Door Repair

01/27/2016

Walnut Creek, CA

Review:

Friendly, prompt and expert service, stressing customer safety and convenience! A pleasure to do business with!!

Al Mastroianni


Response:

Al Mastroianni, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Broken Garage Door Spring Repair

12/13/2015

Walnut Creek, CA

Review:

I was very surprised to get same day service. A lot of companies advertise this but when it comes right down to it, they don't deliver. Hector was very professional and knowledgeable. He installed new springs, showed me how to manually open the door if need be and answered my questions. I was impressed and will definitely use Precision Door in the future. 5 stars!

Sharyn Delano


Response:

Sharyn Delano , thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Hector and his work.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

11/19/2015

Walnut Creek, CA

Review:

Prompt and good services by Aramis!!

Chung Fang


Response:

Chung Fang, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

08/06/2015

Walnut Creek, CA

Review:

The speed with which the tech got here and the service he provided was excellent. I thought the price was a bit high, and he didn't seem to know about your waiver of service call charge as explained on the phone, hence the 1 point deduction.

Scott Saftler


Response:

We are sorry you were not completely satisfied with the service you received from our technician. At Precision Door Service we strive for 100% customer satisfaction. When we cannot achieve this we evaluate the service experience and use it to learn from. We appreciate your feedback and we hope you will give us another chance to service your door and exceed your expectations.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Our Average Rating

With 28733 Reviews

  • 5 Star (95.5%)
  • 4 Star (2.1%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.1%)

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Walnut Creek (925) 695-1268 14 Reviews

Precision Door Service of East Bay

For this location's local site visit:

This location is owned and operated by:
Pat Prendergast

Precision Door Service of East Bay

20986 Corsair Blvd
Hayward CA, 94545
License: #993539
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