PRECISION GARAGE DOOR SERVICE OF NORTHWEST ARKANSAS

Our garage door was damaged around 7 o’clock one evening. We were unable to get the door open to get our vehicles out. I called Precision around 8pm. They said they would have a technician out around 10am the next morning. David Stubbs arrived early. We needed a new door. David was able to free the broken door, so we could get our vehicles out. Acoya Herron installed our new door a couple of days ago. We also purchased a new opener with the door. Acoya showed up on time and did a great job with the install. I highly recommend Precision for all of your garage door needs.

Samuel Harpole

Cade MERCELL did an outstanding job! He showed up on-time, performed outstanding work, and charged me a fair price! I recommend Precision Garage Door to do any type of work on overhead doors!!

Dean Eisma

EXCELLENT SERVICE ????????

Danny Dang

Showed up and installed what I wanted. A+

Jason Winchester

The service was fantastic, and the technician was friendly, professional, and did great, quick work. The parts price seemed excessive in almost every case ($30 each for rollers?), so I had to pass on a lot of the recommendations, unfortunately. The technician did a great job of explaining the need for the replacement parts, and about how the quality was better than available retail options. Unfortunately, almost every part quoted was 3-4x the prices I was able to find online (10x on the rollers), and at least 2x prices I'd noted from local hardware stores prior to calling for a technician. Even if the quality is somehow substantially better, I just can't process these drastic price differences. I don't know garage doors, so maybe I don't have good perspective, but it seems like there's a price point between the quote and the online retail prices that still turns a profit and garners more business without customers feeling like they're being taken to the cleaners. That said, I think I would've still just given 5*s and written the high prices off as par for the course, but the "liability waiver" you're forced to sign - releasing Precision from any damage or injury that might occur from you buying ***anything less than all*** of the overpriced recommended parts - sealed it for me. It's a dark pattern meant to make you feel guilt or fear to drive sales. It's this fear-based marketing that ensures I won't be doing business with Precision again. I'll look for someone local and non-chain. Too bad, as the service and technician seemed great. I just can't afford the premium and refuse to reward a company for passive-aggressively trying to drive sales by preying on folks' fears. Improve your prices and cut out the "liability waiver", please. 5* technician + 2* prices = 3*s overall.

Justen Graves

Thank you for your review. We need feedback like this from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal of 100% Customer Satisfaction. I am happy to hear you were satisfied with the friendliness and professionalism of our technician. I realize that our competitors may quote a lesser price over the phone or online and that you may be able to purchase parts on your own for less. If you look further than just the price, you will probably find that all things are not equal. Most of our repairs come with a full 5 year warranty. Our competitors offer a 1-3 year warranty because of the parts they use. The biggest difference in price however, is not related to that. One of our Largest expenses is related to insurance. Workers Compensation is by far our largest expense and is required by the state. You would be amazed to hear about the many contractors that don't carry it due to the expense. If an accident were to occur at your home, the contractor can actually sue the homeowner. As far as our Liability Waiver, when we do our inspections we are looking for and making sure all parts are operating and functioning properly. We inspect all the parts that are worn or need to be replaced to our customers' attention for their safety. I hope this helps to better explain the difference in our pricing. That being said, we do strive for 100% Customer Satisfaction, Our goal is to ensure that you are a happy and satisfied customer. Please feel free to contact me to discuss this matter further.

The Precision Team

Precision Door has serviced two different garage doors for us. They communicate well with customers and back up their work. They do what they say, work weekends, answer the phones, are pleasant, and do good work. We'll call again!

Bob Ross

I had to wait a day but David showed up at the time scheduled. He explained the problem, did a thorough job and clean up.

Mary Jones

The technician Wes Smith is very professional on his trouble shooting, very polite and explains problem to customer fully. Great product, great support. Choose best garage door company to provide the whole package. Thanks

Lynn Hyke

Very professional and personal. I’ll have them do my next garage door repairs for sure!

Brice Wagner

Very quick and good service. Our garage door stopped working over the weekend and I was able to schedule an appt the same week. Steve showed up early and gave me several options in regards to repair. He was quick and thorough and very friendly to work with. Highly recommend.

COURTNEY THROOP

Drew did a great job repairing our garage door. He was professional, punctual and courteous. Thanks again, Drew!

Scott & Lisa Rush

Steve was great! Very knowledgeable and professional!

Qui Le

Wes Smith was FANTASTIC. Terrific customer service. Thanks Precision Garage Doors! :)

Slone Porter

I’m very happy with the service that I had, the service man was very helpful and pleasant.

John Morphis

Very quick service. Jacob, the technician was very friendly and informative. He did a great job of explaining my options, etc. Would highly recommend this business.

Roger Busse

Much appreciate the "heads-up" regarding the technician's background and photo. The tech (Andrew Sexton) arrived ahead of schedule - always a positive. Andrew proved to be efficient, highly skilled, friendly and with a positive customer attitude. Removal of the old door and installation of the new door went very smooth. Highly recommend Precision Door and Andrew. Thx. v/r Bill Baker

Bill & Georgine Baker

New Installation. Very knowledgible & informative technicians. Diagnostics was first class. Initial installation could have been more comprehensive & complete in instructions. But follow up "Admin Tutorial" was extremely helpful and appreciated. Excellent product representation and outstanding customer service!!!

Michel Sage

Seth Ottino was my garage service technician who completely exceeded my expectations. From the moment Seth arrived, it was evident that he genuinely cared about providing top-notch customer service. Seth also possessed an impressive understanding of all aspects of garage repairs and maintenance. Whenever I had a question or concern, he patiently explained the issue in a way that I could easily understand. Seth worked tirelessly, and instilled a sense of confidence in me as a customer through his demeanor and knowledge . Finally, Seth’s personable nature added an extra touch of excellence to the overall experience. He took the time to engage in friendly conversation, making the service feel more like a pleasant interaction rather than a mere transaction. Thank you Precision Garage Door for investing in your people realizing quality service makes people feel valued.

Willie Nelson

Technician Dustin McLean arrived early for the appointment. He diagnosed the issue quickly and took the time to describe the issue and to explain what he was going to do. He kept me informed as he progressed thru the repair. He was courteous and professional. He is a fine representative of the company.

Mike Barra

Drew did a great job replacing our garage door seal. Fantastic and professional results making our old door feel new again.

Eric

Great. quick service and friendly technicians!

Richard Stewart

Top Notch

Jerry Denton

The team at Precision not only does a great job every time, they stand behind their products. I had a commercial door installed last year and my tenant said the door was pushing one direction making it hard to open and close, I called Precision and they came right out and fixed it without charge. Now, that's the way to do great work and stand behind your doors. Thank you for the attention, professionalism and outstanding service! Wendy R

Wendy Ruble

Precision Door Service and technician David Stubbs were wonderful! David was here in less than hour and had my garage door fixed in about the same time. He was polite, efficient and explained everything he was doing and what needed to be done. I will use Precision again and request David!

Robin Burns

I would recommend Precision to everyone! Everyone is so helpful, knowledgeable, and honest! Their prices are competitive to the area and I was very impressed with how they conduct their business!

Kaitlin

Appreciate Drew's quick response and attention to detail on correcting an issue with my garage doors. He was not only knowledgeable, but explained the service performed with a recommendation of how to maintain the performance of the doors. Would highly recommend Precision and Drew!

Connie Ciskowski

Awesome company. Prompt, courteous and had us back in business in a short time. Highly recommend them.

Jerry Kincade

Precision was very thorough and professional throughout the entire process. Always kept us informed and updated. We knew exactly who was coming, when they were coming and even when they would be finished. I would highly recommend Precision garage door service for you next garage door service or replacement. Our New garage door is whisper quiet and app and phone accessible. We love it!!!

Al Jusino

Jacob was awesome! Communicated proactively, explained the rebuild process, worked quickly, and made certain I was pleased with the job after he was done. I would highly recommend & will call for any future needs!

Scott Malm

very profe

Barbara Rains